Refund policy

For a refund

For most reservations, you always have up to 48h before your event for a cancellation without penalty. You will then receive a full refund. If your payment was done with a credit card, please allow 3 to 6 days for your refund directly on your card.

To change your date

Last minute complication? No problem! Should you need to reschedule the date of your presentation with Zoum Zoum Party, you can do so with no penalty up to 24h before the party. We will do our best to reschedule your presentation according to your needs while taking into consideration our availability.

To modify your reservation

You need a package for less children or need a smaller package? We will gladly refund the difference. 

It is always possible for you to modify your reservation with Zoum Zoum Party. If you need to change the theme of your party, increase the number of participants or choose new add-ons, it is required that you let us know of your changes at the latest the Sunday before your party. If however, you need to change your presentation and opt for a smaller package don’t sweat it, you can let us know even the Friday before your party when we call you to confirm. Also, we will gladly refund you the difference. 

*** Please note that to increase your number of kids or change the theme of your package, you have up to 7 days prior to your party to let us know of your needs. Changing will be possible beyond the date limit, however, a handling fee of 25$ will be charged.